Shipping policy

DOMESTIC SHIPMENTS

All products are shipped via USPS or UPS with SIGNATURE REQUIRED if value is $200 or more.

Please allow up to 48 hours to process and ship your IN-STOCK ORDER. Orders for items that are not in-stock can take much longer. If you have a time sensitive shipment please give us a call to ensure there are no delays.

All products are shipped out from our Bell, California location. In rare occasions, we may drop-ship orders through our vendors if needed, but most orders ship directly from our main facility.

The Local Pickup option is reserved for local customers who want to avoid shipping cost by picking up their items up at our Bell, CA storefront. If you select this option, and you are not local, you will be required to pay the shipping cost. Which may or may not be accurate to what the website quotes.

Free shipping promotions do not apply to orders shipping to:
Hawaii, Alaska, Puerto Rico and U.S. outlying territories (Guam, Virgin Islands, Etc.), International orders and limited other occasions. 

We reserve the right to cancel any order in which the customer does not want to pay the shipping cost difference.

SHIPPING DAMAGES

In the event a product arrives damaged to your location, please follow the steps listed below.  All damaged items must be immediately reported to EZ Auto when receiving your parcel. DO NOT HESITATE TO INSPECT YOUR ITEM(S) AS SOON AS IT ARRIVES! Some of our carriers have a small window for shipping damage claims -  as little as 12 days - so time is of the essence when reporting a claim or it can/will get denied. 

If these steps are not followed, your shipment may be denied a shipping claim and/or a refund.

If you receive a damaged shipment, please do the following:

  • IMMEDIATELY INSPECT YOUR PACKAGE(S) UPON ARRIVAL - ESPECIALLY FREIGHT SHIPMENTS
  • CONTACT US IMMEDIATELY IF DAMAGE IS FOUND
  • Keep the product with its original box and packing materials
  • Record a list of the damages or lost item(s)
  • Take photos and/or videos of the damages and packaging. Photos/videos help immensely!

We will contact the shipper once we receive the emailed info above to schedule a pickup or we will email you a return label if applicable. DO NOT send your order back without approval from EZ Auto

Once the product is received back and inspected, a replacement or credit will be issued. 

RETURNS

When given approval to return your item, ship your item to us here:
EZ Auto 
5061 E Gage Ave
Bell, CA 90201

EZ Auto does not refund shipping charges.  If you modify, install, or alter the item in any way shape or form, we cannot accept it as a return.  We will not cover any expenses related to the product or installation, and you may be required to purchase a replacement.

In the event that the product you ordered is sent either incorrectly or processed wrong by EZ Auto, we will arrange for the package to come back to us and ship out a replacement once the item is received.  We will evaluate the situation before we determine the shipment was incorrect.